Somfy operates in 59 countries and is the world leader in automatic controls for openings and closures in homes and buildings. It offers a range of motorized solutions and control points and is a key player in smart home systems.
12/03/2024
La Fondation Somfy
22/01/2018
27/05/2020
Somfy has made professional customer and consumer satisfaction one of the essential cornerstones of our strategy. The quality of our products and services is at the heart of this objective and gives Somfy the opportunity to continuously improve their experience.
85% customer satisfaction rate*
68 points from the Consumer Net Promoter Score measuring customer loyalty by asking the question “Would you recommend Somfy to a colleague or friend?”*
*Results from a survey conducted with installers, distributors, manufacturers, and assemblers throughout the Group in 17 countries (excluding France).
Somfy has set up a Quality Management System to support our growth in a sector undergoing profound transformation. The goal is to offer flawless quality across the board and throughout all operational levels to expand our offer of products, connected systems, and services.
This evolution builds on three founding principles: listening to and satisfying customers; embodying the continuous improvement approach by all employees; and the roll-out of transversal processes within the organization to improve efficiency during interactions between the Group's various entities.
Thanks to common methods and managerial rituals that are simple to implement, each employee influences quality and customer satisfaction. Among other things, Short-Term Leads or Short Interval Management (SIM) influence performance daily. The 8D resolution method is used to learn from the problems we encounter as a team by following the same logical reasoning.
Because the building sector’s digital transformation implies shorter development times and an ever-higher level of quality, operational excellence is one of the levers for performance at SOMFY. It is one of the keys to the 2030 ambition strategic framework.
