Junior Customer Care Agent

Join SOMFY and Shape the Future of Energy-Efficient, Smart, and Sustainable Living

At SOMFY, we are committed to transforming how people live, work, and interact with their homes and buildings. As a global leader in automated control systems - specializing in motorized solutions for blinds, shutters, awnings - we develop innovative, sustainable, and energy - efficient technologies that enhance thermal health, visual comfort, and reduce overall energy consumption.

With over 50 years of innovation and a presence in more than 60 countries, SOMFY is a family - owned French company with a long-term vision and deep industrial expertise. In Poland, we operate a strategic manufacturing site in Niepołomice, supporting both local and international markets. Poland is a key country for SOMFY’s growth, innovation, and sustainability leadership.

SOMFY has been established in the Baltic countries for more than 20 years, supporting installers, distributors, and partners across Latvia, Lithuania, and Estonia with locally dedicated teams and a strong commercial presence. Over these two decades, we have strengthened our position and developed a trusted relationship with market players, making Somfy and BFT key brands in the region.

We’re looking for a motivated person to join our Customer Care team as a Junior Customer Care Agent.
In this role, you’ll help our customers by supporting order processing, communicating with our B2B partners, and providing basic technical support. You’ll work closely with the team, learn on the job, and gain hands-on experience in customer service and operations.

What will you do:

• Support the order process for B2B customers, making sure everything is correct and on time.
• Enter and manage orders in ERP/CRM systems (we’ll teach you how).
• Communicate with internal teams to help ensure smooth logistics and deliveries.
• Help solve logistics issues together with partners and sales teams.
• Provide product information and recommendations to our partners.
• Support improvements in service processes related to orders, logistics, and invoicing.
• Offer basic technical support for our products (with training provided).
• Share logistics, sales, and product information with the local team.
• Handle customer complaints and help find the best solutions.
• Take part in training and learning opportunities to grow your skills.
• Work closely with your team and managers to achieve shared goals and KPIs.
• Previous experience in a technical customer service or customer care role is preferred.

What we’re looking for:

• Good organizational skills and attention to detail.
• Interest in technical topics and willingness to learn new tools and systems.
• Good communication skills in Latvian and English (B2 level); Russian is a plus.
• A problem-solving mindset and a customer-focused attitude.
• Ability to manage multiple tasks and set priorities in a dynamic environment.
• Basic experience with CRM/ERP systems (e.g. Salesforce, SAP) is a plus, but not required - raining will be provided.
• Basic understanding of technical support or a willingness to learn.
• A Bachelor’s degree or relevant experience is preferred.

Why Join SOMFY?

At SOMFY, we believe in creating value that goes beyond business. We invest in people, innovation, and sustainability - helping build smarter, healthier, and more energy - efficient buildings for everyone. When you join us, you’ll:

• Be part of a purpose - driven company with a long - term vision.
• Work in an international, collaborative, and forward - thinking environment.
• Contribute to meaningful projects that make a real difference in people’s lives and the planet’s future.

What we offer:

• The employment contract will be for a fixed term of 12 months, with the possibility of extension based on performance and business needs.
• Competitive salary adjusted to your experience, plus a performance-based bonus.
• Attractive benefits package.
• Health insurance after the probation period.
• An international work environment with a friendly and supportive atmosphere.
• Ongoing professional support and sharing of best practices.
• Opportunities for continuous learning, career development, and personal growth.
• Participation in exciting and innovative projects that make a real impact.
• Fun and engaging team-building activities.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.