Supply Chain & Customer Care Manager

As the preferred partner for window and door automation, SOMFY is committed to inspiring new and better ways of living for all.

As a French, family-owned, and independent group, in continuous growth since our creation, we have been world leaders for 50 years and pioneers in home automation. Innovation continuously guides our work and guarantees the excellence of our solutions.

We are present in 58 countries, with eight production sites and 17 R&D centers. We are deeply committed to the well-being of our 7,000 employees, we promote their sustainable employability by promoting internal mobility and developing their skills. We foster diversity and inclusion by building on our strong corporate culture.

Missions:

• As supply chain & Customer Care manager for BU SEA & HK, responsible for the BU supply chain, with direct involvement in stock management & customers orders taking and fulfillment
• Responsible of the performance of  Supply Chain, Logistics & customer care for BU SEA HK & TW. Provides resources & framework necessary for the empowerment and involvement of his/her teams to guarantee the achievement of the objectives within his/her scope

Activities:

Drive demand planning process within the BU network

• •Develop in coordination with other functions an unconstrained demand plan for the BU. Animate a BU demand review to reach consensus on the sales forecasts

Optimize the supply planning

• Define the replenishment frequencies of our business unit’s warehouses to reach the optimum cost for stocks and transportation.Size the strategic stocks for each warehouse according to the local logistic offer and to align with the Group’s supply chain standards.
• Oversee and ensure timely submission of monthly purchase forecast and supply plan to BA.

Management of BU SEA & HK logistics activities

• Improve BUs’ stock management and operational efficiency, implement best practices in all locations, ensure customer orders fulfilment with high customer satisfaction rate; improving BU customer care quality standard.

Supply Chain / Logistics Projects

• Collaborate with BA to execute and implement projects as requested

• Minimum of 8 years experience in a supply chain multinational environment within industrial or distribution company
• Education: Bachelor Degree in Operations, Logistics, International Management, Supply Chain or business degree
• Data mindset. Strong analytical, organizational and planning skills. Excellent communication, written and presentation skills
• Able to collaborate with externals and internals stakeholders at different level of hierarchy
• Able to make quick decisions for corrective actions, capable of multi-task and handle multiple priorities in a challenging, fast-paced environment. Strong sense of urgency and handle multiple priorities skills
• Business oriented
• Able to work independently with high degree of initiative and drive
• Leadership competences: Ability to animate transversally & directly the team
• Planning and logistics experience – Proficiency in relevant software, such as Microsoft Office, ERP, APS
• Experience in improving business via continuous improvement process review
• Proven record in improving operation procedures and enhancing work flows to optimize efficiencies

All job applications must include both current and expected salary details. Applications missing this information may not be considered. Thank you.

The protection of our candidates’ personal data is a commitment of Somfy Group. We therefore ask any candidate to submit their application to us exclusively via our secure system, and not by email or postal.